Operations | Monitoring | ITSM | DevOps | Cloud

Picture this: your organization has grown exponentially in the past couple of years and the IT team is having a hard time keeping up the rapid growth. You were able to get hiring approved but there is still so much work that your team is having to work overtime just to stay afloat. Plus, now the CEO is hoping to free up some of your usual operational workload to focus on more strategic projects, leaving you wondering how you can manage all of these tasks with the bandwidth available.

Too many IT tickets, not enough time. That’s just one problem that comes with a poor employee onboarding experience, and it’s one that causes deal-breaking difficulties for new employees, and just as importantly, IT leaders in the IT service management (ITSM) department. Ninety-three percent of employers said that a good onboarding experience is critical for retention of new employees, according to market share data from Finances Online. The total cost of voluntary turnover in 2020?

Having a list of software that is allowed to be installed on a host is a strategy to prevent and fix security gaps and maintain compliance with operational guidelines. This zero-trust methodology ensures that only explicitly permitted applications are allowed to be present on a host unlike package block-listing which enumerates an explicit list of software that is not allowed to be present. In fact, with a software allow-list, you are essentially block-listing everything except the software you allow.

While network automation tools can help infrastructure and operations (I&O) teams improve their agility, lower their costs, and reduce the risk of manual errors, network management stubbornly remains a largely manual process. According to a recent Gartner report, less than 35% of enterprise network activities are automated today, forcing enterprises to run largely using a ClickOps model.

MSP Automation was the main focus of our recent webinar, which covered how Managed Service Providers can transform the scalability of their businesses by removing the headaches of manual request processing. The webinar was widely attended by enterprise IT staff too , particularly those with an ethos of delivering an experience (rather than a service level). The same principles apply, so here’s an overview of what was covered during the session.