As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

We at ManageEngine are excited to announce that OpManager and Applications Manager, have been named as 2020 Gartner Peer Insights Customers’ Choice for IT Infrastructure Monitoring Tools. Thanks to our customers who have reviewed our products for this distinction. To our customers, we look forward to shaping our products based on your feedback!

Hackers arm themselves with the latest technologies, employ different techniques, and try to exploit all possible vulnerabilities in the security of an organization. With these tools under their belt, hackers will persist until they get what they want. To stay one step ahead of hackers and remain up to date on cutting-edge technologies, your organization needs a dedicated team whose main objective is to detect and stop cyberattacks that threaten it.

We are excited to share that ManageEngine’s Log360 has been awarded the 2020 Fortress Cyber Security Award for Threat Detection. The Business Intelligence Group’s unique scoring system measures performance across multiple business domains.

In administrating all technology and application requirements within an organization, IT operations management (ITOM) is pretty complex, and tends to send IT admins scrambling for authentic and actionable insights across the internet. We’re taking matters into our own hands and launching our very own podcast series to provide you valuable information on ITOM, which you can choose to listen to at your leisure or on the go!

Link-Local Multicast Name Resolution (LLMNR) and NetBIOS Name Service (NBT-NS) are two protocols that are used to identify a host address on a network when the DNS name resolution, which is the conventional method, fails to do so. When a DNS server is unable to resolve a request from a requester machine, the latter broadcasts a message to its peer computers asking for the location of the required server. Hackers leverage this operation to steal the credentials of the requester machine.

We’re excited to announce that ManageEngine has been recognized as a Customers’ Choice in 2020 Gartner Peer Insights “Voice of the Customer’: Security Information and Event Management (SIEM) for the second time. This is in addition to our recognition in Gartner’s Magic Quadrant for Security Information and Event Management, 2020 for four consecutive times. We are thrilled to be named this recognition yet again. What better way to be recognized than by our customers?