Project management is hard. Even if you arm yourself with the best team and the best resources, unexpected issues may arise creating delays or other bottlenecks. In fact, according to a 2021 report, the role of project managers is so stressful that 37% of them have considered leaving their jobs. The good news is that, over the decades, the industry has developed frameworks to consistently deliver projects without exceeding the resources or missing the deadlines.

A configuration management database or CMDB can be a game changer in terms of service delivery. Done well, a CMDB benefits incident resolution, speeds up request fulfillment and makes change assessment safer. Implementing a CMDB is a significant task and it’s something that many IT departments struggle with. It’s very easy to make things complicated or difficult to maintain.

Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.

ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.

Are you looking for ways to improve your business workflow? You need to start investigating workflow automation tools. With the right tool in hand, you can eliminate administrative tasks and focus on high-value customer-facing activities. Workflow automation is a powerful way to improve team productivity and unlock the growth potential of your small business. There has never been a more important time for businesses to embrace workflow automation tools.

On one of the EUC slack forums, a question was recently posted asking what are the key lessons learned in the last year and what changes organizations should investigate in the next year. The answers were revealing. Several folks pointed out that prior to the pandemic, we were operating within the comfort zone of carefully planned deployments with managed devices and managed networks.

Almost every organization is moving towards or planning to move towards digital transformation and IT is a significant part of it. The pandemic has made digital transformation a necessity to achieve maximum customer and employee engagement and satisfaction, bridge cultural and talent gaps, and promote IT as a valuable business process.

Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.