What makes a truly exceptional Customer Experience and emotional intelligence strategy? Is it cutting-edge technology? Streamlined processes? Or something much deeper, like a sense of connection? In episode 92 of the Ticket Volume - IT Podcast, host Matt Beran sat down with Michael Mattson and Luke Jamieson—two leaders in the Customer Experience (CX) space—to explore the evolving world of CX and Employee Experience (EX).

InvGate has been recognized in Gartner's Market Guide for Hardware Asset Management Tools as a representative vendor, with InvGate Asset Management highlighted as our standout solution. This recognition reflects our commitment to helping organizations simplify Hardware Asset Management (HAM), optimize costs, and mitigate risks through innovative technology. So, why did Gartner include us?

Over the past year, I’ve noticed some interesting trends in my work with state and local governments. Across my conversations with organizations in this space, there’s a common thread: teams are getting creative about maximizing their limited resources. With budgets either flat or shrinking and operational demands increasing, these teams face tough choices. They’re being asked to maintain or improve services while working with the same, or in some cases, fewer resources than before.

Ever wondered how many NetFlow exporters or edge routers you have configured on your core switches? What if I told you that every exporter uses ~0.2% bandwidth in overhead? While that may not seem like much (and it has been a few years since most network engineers were worried about CPU overhead for NetFlow exports), older hardware and network OS versions may be more sensitive to having multiple flow exporters configured.

A few weeks ago, members of Mezmo were at Kubecon and attended several sessions. You can see a post with my recap and session highlights. Today, though, I’m going to discuss three sessions that my colleagues found interesting for our peers in Observability.

Migrating from JFrog Artifactory to a new artifact management platform like Cloudsmith can feel like a daunting task. We promise, it’s actually easier and more straightforward than you think! Our experience with other customers has shown that even if you have a complex setup with hundreds of teams and lots of binary artifacts, you can make the move to Cloudsmith fairly quickly. We can help arm you with a clear plan and best practices, so the transition can be seamless.