Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.

In this article we will cover Docker image scanning with open source container security / image scanning tools. We will explain how to to deploy and setup Docker image scanning: both on private Docker repositories, and as a CI/CD pipeline validation step. We will also explore ways of integrating image scanning with CI/CD tools like Jenkins, Kubernetes runtime configuration features and runtime security tools like Falco.

Virtual architecture is complex to standup and deploy, and when it comes to the ability of your support team to fix an issue it needs to be done fast and when possible – proactively. This is extremely important from the business user perspective in all organizations, but even more importantly in healthcare where there is another person’s health and possibly even their life on the line.

Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues.

It is imperative to keep a close watch on all the Cron jobs you have defined on your system, this would include checking errors and validation of codes. For monitoring of defined Cron Jobs, a developer can use a “Hosted monitoring system” like PushMon. This kind of a system is defined as a push monitoring system as it depends on receiving signals from Cron jobs for monitoring and error notification. A system like PushMon has the following 4 steps in its monitor of your Cron job.

Today we’ve got a few new additions to take you through, and you can expect some other changes still to come as the week progresses!

Mattermost 5.1 has new features that will help your team accomplish even more: GIF selector – express yourself more clearly by adding the perfect GIFs for the occasion without leaving the Mattermost interface, Auto-linking plugin – link messages to other content automatically to increase productivity and empower workers to easily find information they need.

Kubernetes is developing so rapidly, that it has become challenging to stay up to date with the latest changes (Heapster has been deprecated!). The ecosystem around Kubernetes has exploded with new integrations developed by the community, and the field of logging and monitoring is one such example.

“With Docker, developers can build any app in any language using any toolchain. “Dockerized” apps are completely portable and can run anywhere - colleagues’ OS X and Windows laptops, QA servers running Ubuntu in the cloud, and production data center VMs running Red Hat.

Gfycat is excited to announce our new integration with Mattermost that brings GIFs to workplace communication. Gfycat makes the Mattermost communication experience fun, visual and on-trend.