In this first edition of our Customer Spotlight series, we are joined by James Kahn and Ben Gittins of Idea 11. Idea 11 is an award-winning, full-stack AWS IT company that specializes in digital transformations, cloud infrastructure, software development and managed services.

Security is everyone’s responsibility. That’s it. That’s the whole point. (I may be spending too much time with Leon, but it had to be said.) If you have a security team, or even just one person who is tasked with security, it’s easy for the rest of the team or department to fall into a trap, thinking there’s nothing more you need to do. You’re wrong.

It could be argued that consumer broadband networks have historically been poor neighbours of business networks, with CSPs investing more funds in providing better SLAs to their higher paying business customers. But like it did for many of our pre-set ideas, the pandemic turned the tables around for broadband priority. Forced work from home policies, remote learning, and quarantines have effectively turned consumer broadband into business/educational/health broadband services for many.

Over a year after COVID-19 was declared a global pandemic, the hope of speaking about it in the past tense is something we all still hold on to. Not only are we still being challenged by it in the present, but it has changed the way we think and do many things. However, just because something has become normalized over time (out of necessity) doesn’t mean that everyone has adjusted without incident.

Last week we released Telegraf 1.18 with a range of new plugins including Elastic Beats, directory monitoring, NFS, XML parsing and some aggregators and processors to help with your data ingestion. All of these packages were written in Go 1.16.2. This was one of our largest releases in a while and couldn’t have been done without the 70+ Telegraf community members who contributed to writing plugins, fixing bugs, reviewing code, and everything else to improve Telegraf!

For logs and tracking insider threats, you need to start with the relevant data. In these turbulent times, IT teams leverage centralized log management solutions for making decisions. As the challenges change, the way you’re monitoring logs for insider threats needs to change too. Furloughs, workforce reductions, and business practice changes as part of the COVID stay-at-home mandates impacted IT teams.

If you’re using SQL Sentry regularly, there’s a great event management feature that provides a lot of value for our advanced users. I often find the SQL Sentry Event Calendar isn’t being used as often as it once was. The Event Calendar lets you view historical and future events, drill down into event failures, and reschedule jobs using drag and drop all from within the SQL Sentry desktop client. In addition, you can create custom views of events you need to reference frequently.

With the new Contexts API release, developers can save their team valuable time while enhancing security practices. We know maintaining your organization’s security is crucial. There is the need to meet strict compliance guidelines, such as FedRAMP and GDPR, and what seems to be an increasing number of breaches, like the compromise of over 150,000 video security cameras as a result of a targeted Jenkins server.

From exposing your network vulnerabilities to becoming a passageway for intruders, open ports can pose several risk vectors that threaten your network’s confidentiality, integrity, and availability. This is why it’s a best practice to close your open ports. To tackle the risks introduced by open ports, network admins rely on port scanning tools to identify, inspect, analyze, and close open ports in their networks.

After we’d fixed Aparna’s network issue, James came to see me at my desk. Masks on, socially distanced and all that, but it was nice to have some face-to-face time. James is cool – that dry British humor and not your classic IT Ops dude. He’s been here forever and mentored me when the CIO, Charlie, hired me as the first SRE here a year or so ago. I lucked out really.