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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How generative AI is increasing cyber risk & what to do to make sure you're ready

Generative AI is all the buzz these days with the popularity of platforms and tools such as ChatGPT, Bard, Scribe, Jasper, and others experiencing exponential growth. This is a technology that has come to the fore with the force of a runaway train that’s bringing us head long into the future at the speed of light. It is transforming everything we do from writing code to making travel plans. And cybersecurity is no exception.

How to Ace Your Services with PagerDuty

It’s finals week for the US Open, one of the most celebrated sports events in the world. Tennis is my favorite sport to watch as I’m fascinated by the strength, composure and endurance each player displays while standing by themselves on the court, sometimes during incredibly long matches – the current record is 11h05.

Reliably receive a call when an organ donor is matched

Within the broader context of organ transplantation, time is of the essence. Lives hang in the balance, waiting for that life-changing call announcing a matched donor organ. For organ transplant recipients, the waiting game is often a test of patience and resilience. However, with the advent of modern technology, a solution has emerged to alleviate this uncertainty – OnPage.

Streamlining Incident Investigation

Honeycomb Customer Success Manager Josh Levin explains how to troubleshoot production incidents using Honeycomb's telemetry data: metrics, traces, and logs. While these data forms have separate interfaces, you can investigate seamlessly within Honeycomb. Josh highlights the key role of the "retriever" service in data ingestion and querying and demonstrates cross-validating tracing data with metrics to spot anomalies in pod deployments and resource usage, presented in a separate dataset. He also uses effective log filtering and searching for keywords like "update status.".

OnPage-ServiceNow Bi-Directional Integration

Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.

6 Best Practices for Seamless Notifications with International SMS

There’s no denying it: in today’s interconnected world, Application-to-Person (A2P) SMS notifications have become an integral part of our daily lives. Whether it’s receiving crucial banking alerts, getting updates from our favorite retailers, or even surfacing a notification from PagerDuty when your service is down–SMS keeps us informed and connected. But have you ever wondered about the intricacies behind this seemingly straightforward technology?

Enhancing Code Blue Workflow for Improved Survival Rates

In critical healthcare scenarios, swift response is the linchpin to saving lives. Enter code blue workflows – a set of protocols that guide healthcare teams in high-stress scenarios. When a patient’s life is at stake due to cardiac arrest, respiratory failures, or other life-threatening conditions, these workflows ensure a rapid, synchronized response.