2023 at incident.io was a year to remember. While it's easy to be cyclical about proclaiming that every year was better than the last, a few things stand out that made 2023 truly a year for the books. TL;DR, a lot happened! Especially when you consider that a lot of things didn't make the list above. So as we turn the page to 2024, we wanted to take a moment to reflect on the transformative year that was 2023, not only for us but our customers as well.

Whenever you're providing a service to businesses or individuals that they rely on, it's important to make sure that it's up and running as much as possible without disruptions. But the reality is that, despite your best efforts, downtime does happen. Regardless of when incidents strike, whether it’s 2 PM in the middle of the working day or 2 AM, it's important to have people available to diagnose and resolve issues as soon as possible.

What differentiates tech companies that weather digital storms with unwavering resilience? In many cases, the answer lies in a deeply ingrained SRE culture, which fosters proactive approaches to system reliability. Site Reliability Engineering (SRE) culture extends beyond mere tech tools and automated scripts. It emphasizes proactive care, shared responsibility, and continuous improvement, leveraging incident management software as a vital component in fostering these core values of SRE.

All incident.io developers are given a MacBook which they use for their development work. That meant when Apple released the M3 MacBook Pros in October, people naturally started asking questions like “wow, how much more productive might I be if my laptop looked that good?” and “perhaps we’d be more secure if our machines were Space Black 🤔” Pete’s (our CTO) response to this was “if you can prove it’s worthwhile, we’ll do it”