Operations | Monitoring | ITSM | DevOps | Cloud

Why UK Businesses are Shifting Away From the Public Cloud Cost Model

Over the past five years, one of the most consistently tracked figures in the UK business technology sector has been the flight from public cloud. Barclays' 2021 CIO survey revealed that 43% of enterprises plan to shift workloads away from public cloud. By 2024, that had grown to 83%.

How to Find and Fix Knowledge Gaps in Your IT Virtual Agent

A virtual agent answers only what it has been given to work with. When an employee asks about a VPN error, a software license request, or a password reset process that changed last quarter, the agent's response is only as good as the knowledge base behind it. Gaps in that knowledge base show up as deflected tickets that bounce back to a human, generic responses that miss the specific issue, or silence on topics employees ask about every week.

The invisible visitor: Why the internet is no longer just for humans

"Every website was once designed for people. That assumption is beginning to change." For nearly three decades, the internet has worked in a predictable way. Whenever we wanted to know something, we searched for it, clicked through a few websites, compared information, and made a decision. Whether it was buying a new phone, planning a vacation, or researching software for work, businesses knew exactly how people behaved online.

Called it (mostly): Checking in on 2026 predictions so far

On this episode of Masters of Data, we revisit the predictions Adam White, Zoe Hawkins, and David Girvin made at the end of last year, checking our own scorecard halfway through 2026. The hits: agents running amok and deleting databases, MCP becoming the backbone for tracking what agents actually do, growing security gaps around personal data, and a collective rejection of low-quality AI content. The misses: we underestimated how fast companies would cut staff for AI, then quietly start rehiring once the agents couldn't cover the work, and we're still arguing about whether token burn is a cost problem or a coming attack vector.

Why Some IT Teams Adopt AI Faster (And How to Close The Gap)

Every IT leader is under pressure to show AI results. Budgets are approved, pilots are launched, and vendors promise transformation within a quarter. Some teams are already running AI agents in production, resolving tickets and answering employees without human intervention. Others are still stuck in proof-of-concept purgatory, six months into a rollout with nothing to show a board. The thing is, AI doesn't fix what's broken in an IT operation, it multiplies what's already there.

Introducing AI Incident Prevention from BigPanda

AI Incident Prevention from BigPanda stops change-related outages before they occur by leveraging risk scores, trend analysis, and guided remediation steps. Manual IT changes are still a leading cause of IT outages and disruptions. BigPanda AI Incident Prevention addresses this by automatically scoring change requests against historical data, flagging high-risk changes before they go live, and surfacing the recurring problems that cause service degradation.

Introducing the BigPanda AI Incident Assistant

AI incident assistant from BigPanda gives L2, L3, and SRE teams instant answers to resolve incidents faster without manual triage or tool-switching. IT teams lose critical minutes during incidents because context is scattered across Slack threads, bridge calls, monitoring tools, and historical tickets. The BigPanda AI Incident Assistant fixes that by surfacing relevant knowledge exactly when and where responders need it. It gives responders evidence-based resolution paths drawn from historical incidents and live system data, without leaving your workflows.

Sentry 201: Build agentic workflows with the Sentry MCP, CLI and Seer

Agents are pretty good at fixing your apps. We can make them even better. ​In this workshop we’re going to show you how to give your agents superpowers using Seer, the Sentry MCP server, and CLI tool. Join to learn how to: ​- Teach agents how to best implement and work with Sentry through agent skills and the CLI tool. ​- Set up Seer’s agent handoff feature for Claude, Cursor, or GitHub Copilot and have agents start automatically generating pull requests for fixes.