Operations | Monitoring | ITSM | DevOps | Cloud

This month, Leon breaks down the new Internet Resilience Report, enhancements to Catchpoint’s API monitoring suite, and some of the reasons for replacing selenium with Playwright and Puppeteer as Catchpoint’s web test scripting tool. In the “New to You” segment, he reviews SSL certificate monitoring.

Behind the Dashboard is an ongoing series where we look under the hood of a specific Catchpoint feature. Each episode breaks down the technology itself, what’s challenging about using it for monitoring, and how we removed friction and toil to make it a valuable part of the Catchpoint platform. In this episode Leon, Brandon, and Sergey take a look at “traceroute” tests – a feature that may seem humble and unassuming, but has unexpected power and utility when it comes to identifying performance issues with your site, service, or application.

When a website stops working all of a sudden, it could be down, or it could be something more complex. In this episode Sheldon jumps in to help Leon figure out what’s going wrong with his livestream, where they discover an unexpected black hole.

Join Ankit, Payal, and Leon as they explore recent articles about: the impact of unoptimized images on both your customers and carbon footprint; How generative AI can be confident but not correct; and the pros, cons, challenges, and benefits of disconnecting from our technology once in a while.

Most monitoring strategies focus only on what happens inside their applications... but that’s not what your users experience. From your backend to the cloud, through third-party APIs, DNS, CDNs, ISPs, and finally to the user’s device, every link in the chain matters. Without that visibility, you're flying blind when something breaks in your Internet Stack. Catchpoint’s 3,000+ intelligent agents across 100+ countries deliver true end-to-end visibility, capturing every hop, every variable, and every moment of user impact.

Today’s digital delivery models have fundamentally changed, yet many CIOs are still using monitoring strategies built for a world that no longer exists. With Internet dependencies, external APIs, SaaS platforms, CI/CD pipelines, and microservices dominating modern architectures, performance and reliability now hinge on systems IT teams don’t fully control. Traditional, reactive monitoring tools fail to provide visibility into the end-to-end experience. They alert you after the customer has already felt the pain.

200ms is about the speed of a blink of the eye, but it’s the difference between “this site works” and “this site’s broken.” Today’s users expect instant feedback, and that’s why it’s critical to measure from their perspective.