Operations | Monitoring | ITSM | DevOps | Cloud

You have 3 seconds... that’s it. Today, users lose patience fast. A 3 second delay in page load time leads to 40% of users abandoning your site. This leads to damaged reputation, decrease in customer trust, and loss of revenue. What does that mean for you? Every millisecond counts. If you're not measuring your performance from your users' point of view, you might be missing a chance to convert them into customers.

When performance issues strike, the finger pointing begins. But here's the catch: CDNs aren't just "someone else's responsibility." They directly impact the user experience, and if they're misbehaving, your network team will be the first to get the call. That’s why CDN monitoring is essential. CDNs are dynamic and performance can vary dramatically across regions, ISPs, or even end users. When something goes wrong, it looks like a network issue, unless you have visibility into CDN behavior.

Join Sergey, Kelly, Payal, and Leon on our inaugural episode where we talk about recent news from SC Media, LinkedIn, TechCrunch, and CyberSecurity News.

Customer expectations for seamless digital experiences are higher than ever, and any disruption in availability or performance can lead to abandoned purchases and millions in lost revenue. A new commissioned study conducted by Forrester Consulting on behalf of Catchpoint shows retail & eCommerce companies are struggling: To ensure seamless customer experiences, retail & eCommerce companies must employ comprehensive Internet Performance Monitoring or assume the risk of allowing millions in revenue slip away.

Even if your Core Web Vitals are flawless, user experience depends on so much more—CDNs, DNS, BGP, APIs, third-party services, and local ISPs all play a role in how users experience your page. If any part of that chain breaks, so does the user experience. And worse? Your teams are left in the dark, scrambling to find the root cause.

Nearly half of users will leave if your page takes more than 3 seconds to load. Every extra second will cost you potential customers and revenue. Howard Beader goes into the stats and explains why web performance optimization is more critical than ever.