Almost every study examining the hourly cost of outages invariably leads to a clear and undeniable conclusion: outages are expensive. According to a 2016 study, the average cost of downtime was estimated at approximately $9,000 per minute. In a more recent study, 61% of respondents stated that outages cost them at least $100,000, with 32% indicating costs of at least $500,000 and 21% reporting expenses of at least $1 million per hour of downtime.

In the webinar, Expert Insights: Navigating Outages Like a Pro, Howard Beader, VP of Product Marketing at Catchpoint, interviewed Howard Holton, the CTO and Lead Analyst at GigaOm. The two Howards delved deep into the critical subject of Internet Resilience and its significance in today’s digital age. Here’s a recap of the key takeaways.

In our latest announcement, we are thrilled to launch our Internet Resilience Program, previously known as Black Friday Assurance. This program provides on-demand access to a team of expert engineers to help ensure the performance and resilience of websites and applications during crucial events. While it’s evident why eCommerce companies find this program indispensable during peak holiday seasons, shopping events are not the only occasion when IT teams are stretched to the limit.

Fifteen years ago, the Internet was a very different place. It operated on a very different scale, had different market leaders and it faced different technical challenges. What has not changed, however, is the need for the best – indeed ever higher - performance and resilience. We founded Catchpoint in September 2008 (amid terrible economic conditions) with the desire to make the Internet better. Not exactly the greatest year to launch a startup.

User expectations are at an all-time high, and any performance hiccups can lead to frustrated users and lost business opportunities. To get real-time insights into their digital assets and succeed in this competitive landscape, businesses need Internet Performance Monitoring (IPM) that incorporates both synthetic and Real User Monitoring (RUM). RUM and synthetics are two powerful tools that, when used in tandem, offer a comprehensive view of performance and user experience.

Over the last few months, we’ve been analyzing the thought-provoking findings of a recent study conducted by Forrester Consulting. This study illuminated the notoriously challenging-to-measure financial impact of Internet disruptions on eCommerce companies.