Operations | Monitoring | ITSM | DevOps | Cloud

If you’re monitoring your applications, you’re missing what your customers are actually seeing. Performance issues don’t happen in a vacuum. They happen at the edges, on mobile devices, over congested networks, in last-mile dead zones. Monitoring only works when it’s aligned with reality. And reality starts at the user.

Behind the Dashboard is an ongoing series where we look under the hood of a specific Catchpoint feature. Each episode breaks down the technology itself, what’s challenging about using it for monitoring, and how we removed friction and toil to make it a valuable part of the Catchpoint platform. In this episode Leon, Mursi, and Rahul take a look at Catchpoint’s LLM monitoring capabilities, including ensuring your integrated LLMs are up and performing optimally; as well as knowing if you’re using the most effective (accurate) and economical (cheapest per query) option in your suite.

We talk a lot about the application stack, the code and services you build. However, just as critical is the infrastructure that delivers that code to your users. That’s the Internet Stack: a complex chain of technologies and services, from DNS and BGP to CDNs and ISPs, that every digital experience depends on. It’s separate from your application stack. It’s different for every user, in every geography. And most importantly, it still impacts your users—even if you don’t directly own it.

Your infrastructure metrics are all green. The code is clean. But support tickets are rolling in. What’s going on? The problem: traditional monitoring tools stop at your infrastructure. They don’t tell you if the user can actually complete their task. As @gerardo explains, the objective of a car is not to have the correct tire pressure or gas levels... it’s to get from point A to point B. User experience works the same way. What’s the point of having green metrics when your users are not experiencing the same thing?