Operations | Monitoring | ITSM | DevOps | Cloud

Most teams monitor from the inside, tracking internal metrics, logs, and uptime. But internal health doesn’t always reflect what your users experience. The internet is made up of many parts you don’t own (ISPs, CDNs, DNS, cloud providers), and any one of them can introduce friction. That’s why monitoring from the outside in matters. By testing from real user vantage points, you get a clearer picture of network reachability and performance as it’s actually experienced.

Today’s applications are hybrid, cloud-centric, service-oriented, API-dependent, and geographically distributed. The monitoring practices we relied on for decades are no longer sufficient. It is critical to monitor all the internet-centric dependencies, connectivity, and cloud application components – and to do so from the user’s perspective so IT operations teams can achieve digital resilience and deliver performance. This session will cover DEM, APM, and IPM and how they can work together to pinpoint issues before they occur, so users receive a great digital experience.

The idea of deliberately introducing failures into your systems to test for weaknesses—what’s known as chaos engineering—can be intimidating. But what if you could evaluate resilience without actually breaking anything?

Join SAP CX's Martin Norato Auer, VP of Observability, and Catchpoint’s Nick Homan as we explore SAP CX’s journey from fragmented alert management to a scalable, standardized observability model. In this candid fireside chat, Martin shares how his team overcame alert fatigue, integrated observability with automation and BI, and scaled their practices across multiple SAP CX products with APM & Internet Performance Monitoring (IPM).

Early detection matters. When a problem occurs, you want to know immediately, not after the damage is done. Monitoring isn’t just about visibility; it’s about precision, speed, and proximity to the problem. Just like smoke detectors, you need to monitor in the right places: close to your critical infrastructure, applications, and end users. The sooner you detect issues, the cheaper and easier they are to fix. And that’s where real resilience begins.

Join Sergey, Brandon, Payal, and Leon to talk about recent news from Wired, HackerNews, Mashable, and Figma. Links: Reach out to our hosts! Visit catchpoint.com for more information.

Watch our live product launch, hosted by Matt Izzo, Chief Product Officer, Howard Beader, VP of Product Marketing, and Leon Adato, Principal Technology advocate.