ITSM

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ServiceNow to acquire Fairchild Resiliency Systems to help companies better manage risk at scale

Companies can leverage the Now Platform to plan so work can still happen during service outages Organizations are betting on digital initiatives to drive competitive advantage, and it is difficult to generate value if they don’t take risks. Risk comes in many forms - from hurricanes and hacks – and poorly managed risks can have serious consequences for a company: at stake are an organization’s reputation, profit margins, and customer satisfaction and retention.

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Customer service from A to Z: A ServiceNow glossary for success

Expectations for customer service are changing fast—and so is the language around customer service. A growing list of acronyms and jargon has sprung up due to new technologies and the dynamic nature of customer service software. Keeping track of the new terminology can be tough. And when stakeholders don’t speak the same language, confusion and frustration follows.

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What is ITSM? The Beginner's Guide to IT Service Management

Modern business, no matter the type of company, runs through technology. IT infrastructure and applications are being used to drive internal productivity as well as provide valuable services to customers. SaaS-based companies are required to maintain consistent uptime for end-users as their products are directly tied to their success. Efficient development, release and incident management processes are as important to B2B software companies as supply chain logistics are to B2C consumer products.

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Proactive customer service - How to anticipate and solve issues

Think about the people in your life that can tell what you are thinking without you saying a word, or know what you are going to do, even before you do. Those are the people that ‘get’ you. They are the ones you can rely on and turn to, time and time again. Wouldn’t it be nice if you could have connections like that with a company?

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Centralize your Security Response with ServiceNow Security Operations and Microsoft Azure Sentinel

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. Furthermore, manual processes and cross-team handoffs hinder the security team’s ability to efficiently respond to attacks.

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How Gen Zs will define the future of work

We’re Gen Zs and we’ve heard you. You think we're narcissistic, entitled, self-absorbed, and overly confident. While every generation may have been labeled as such by other generations, we say we’re entrepreneurial, technologically native, and still crave face-to-face interactions. And just like the generations before us, we are approaching life with our own, unique values. We can’t be summed up in a few adjectives and put in a box.

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Implementing ITSM quickly - 3 women who made "Why, yes" their motto...

Five years ago, Maureen Robson, Anna Bisset, and Lisa Jones were thrown together on an important project at a UK-based bank. Their goal: to implement ServiceNow ITSM platform as quickly as possible. The trio worked together so successfully (completing what would normally be a two-year-project in just 10 months) that they continued their journey together at a further two companies working with ServiceNow, and have now decided to start their own company.

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Five tips to kick digital workflows into high gear

Lessons from 500+ CIOs on how to make digitization work, better How can CIOs reshape the future of work? Based on in-depth interviews and a survey of 516 CIOs, we asked technology leaders to identify the top strategies for transforming their organizations through digital workflows. Most of their answers boiled down to the five tips below.

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ServiceNow to acquire Attivio's cognitive search platform

At ServiceNow, we believe everyday tasks at work should be as simple, easy and intuitive as they are in our personal lives. Yet one useful work task, enterprise search, has lagged well behind the consumer world. To deliver consumer-grade search at work, ServiceNow has signed an agreement to acquire the cognitive search capabilities of Attivio, an AI-powered answers and insights platform company based in Boston, MA.