Over the years, the global pandemic has brought about significant shifts in our lives and business, especially in the IT sector. Since the pandemic, many organizations have moved to working remotely and leveraging technology for most operations. In places where it has been a great benefit, remote operations have also been challenging for organizations as managing and tracking IT-related issues from different locations was never simple.

To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a crucial role in winning the game. There's no one-size-fits-all approach to how to improve IT support, but the tactics outlined in this article will undoubtedly boost your service desk's efficiency, enrich the user experience, and optimize the Return on Investment (ROI) of your tool.

Let's cut through the AI fantasy. You've read the headlines: artificial intelligence is the new electricity, the magic wand transforming businesses overnight. But in my experience working with many clients with InvGate, I've gained some valuable insights. Turns out it’s not all smoke and mirrors. Let's dive into the real story of AI in business, far from the echo chamber of Silicon Valley buzzwords and closer to the tangible reality of everyday corporate life.

Are your task automations requiring too much manual intervention? Today, task automations help IT solve issues by automatically executing tasks or processes. With task automations today, each step needs to be manually run, checked, and depending on the outcome, followed up by another action. While this kind of automation can streamline operations and improve efficiency, it fails to address more complex issues. That’s where an orchestration engine, like Nexthink Flow, comes in. With orchestration.

Integration is a crucial aspect of modern IT service management. By linking their ITSM platform with external applications, businesses can simplify their IT operations, enhance efficiency and flexibility, and provide better customer service. Real-time integration allows businesses to quickly adapt to changing circumstances and ensure that IT services align with business requirements. However, ITSM integration can be complex and difficult.

Businesses incline toward cloud computing because it offers various benefits, including pay-as-you-go, rapid scaling up, and the ability to utilize resources instantly with downtime. However, everything we do in the information technology business must address cybersecurity. This blog will cover the influence of the cloud in safeguarding enterprises. Enterprise cloud security covers the compliance and strategies to protect cloud-based digital assets.

Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation.

As your organization grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organizations report that this transformation was accelerated by three to five years since 2020 by the pandemic.

In the fast-paced world of business, effective inventory management is crucial for optimizing operations and maximizing profitability. At the heart of this process lies Inventory Management Software, a powerful tool designed to streamline and control the entire lifecycle of a company's inventory. Inventory management, in essence, refers to the systematic approach of overseeing and controlling the ordering, storage, and use of materials, goods, and products.