Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Operations Management and related technologies.

Cultural Adoption of Automation

Jul 25, 2022 By PagerDuty In PagerDuty
You're convinced that automation of standard, basic tasks is the right way to go for your team. You want to get your teams """"out of the muck"""" and into more value-added tasks, such as the creation of new features, or launching new clients, or expansion into new territories. How do you build consensus with your teams? With your leadership? To convince your executive team that automation is the way to go, they'll insist on metrics to capture their return, whether through increased agility, improved service stability, and so on.
View Video

360º Fireside Chat with PagerDuty, Lisbon's Newest Tech Employer

Jul 15, 2022 By PagerDuty In PagerDuty
Joining João Freitas, GM & Engineering Site Lead in Lisbon for this 360º Fireside Chat about PagerDuty’s projects, challenges, the technical parts of PagerDuty and how everything comes together and where we are today and where we’re going in the future.
View Video
opsmatters

Five Ways to Identify Bottlenecks and Other Operations Management Issues in Manufacturing

Jul 14, 2022 By OpsMatters In OpsMatters
For your manufacturing company's operations to run smoothly and ensure you can always meet customer demand, it's essential that you're able to identify any issues that cause bottlenecks and other operation management issues. Here are five ways of going about it.
Read Post
pagerduty

Why Operational Maturity Helps Businesses Reduce the Great Resignation Trend

Jun 30, 2022 By Laura Chu In PagerDuty

The past few years have led to fundamental business and cultural shifts for both companies and employees. Covid-19 has brought opportunities for companies who invested early in digital operations, while others struggled to maintain the status quo. The latter gave rise to record employee burnout, and what is now commonly referred to as the Great Resignation.

Read Post
Infraon

How Does ITSM and ITOM Work Together?

Jun 24, 2022 By Infraon In Infraon
Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues, resulting in causing frustration to customers or clients, it’s high time to invest in the right tools. That’s where ITSM and ITOM come in, and these play an important role in the organization’s growth and agility.
Read Post

A Day in the Life with PagerDuty (2022)

Jun 22, 2022 By PagerDuty In PagerDuty
Learn about the day in the life with the PagerDuty Operations Cloud to be ready for anything in a world of digital everything. Watch as the platform helps an organization face increasing digital complexity and dependencies and leverages PagerDuty to transform their operations from manual, rigid, and ticket queue-based, to a continuously improving system that focuses on outcomes and customer experience, delivers operational speed AND resilience, and is heavily automated and augmented by machine learning and AI.
View Video
Infraon

How an integrated ITSM and ITOM platform can help you accelerate it

Jun 21, 2022 By Infraon In Infraon
Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor user experiences, disparate workflows, recurring IT issues, upgrading systems, and more.
Read Post

How to choose an ITOM solution? | IT Operations Management | ITOM Made Easy 4/5

Jun 15, 2022 By Freshservice In Freshservice
Choosing an ITOM solution for your organization can be quite challenging. Unlike ITSM tools, which are built using best practice frameworks like ITIL as a reference, ITOM tools feature a variety of capabilities including: With so many features available, it can get confusing on what features to have and what to leave behind. To make that process simpler, here are some must-dos while selecting an ITOM solution.
View Video

ITOM vs ITSM | IT Operations Management vs IT Service Management | ITOM Made Easy 5/5

Jun 15, 2022 By Freshservice In Freshservice
In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well. ITSM is focused on the development, delivery, and management of IT services. ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.
View Video
pagerduty

Summit Recap: How to adapt to a "Digital Everything" World

Jun 8, 2022 By Sean Scott In PagerDuty

Every interaction with our customers, partners, and employees is special – but this year’s PagerDuty Summit went far beyond my wildest dreams. Together we committed to helping you learn and grow in how you manage business critical operations – in other words, getting you ready for anything in a world of Digital Everything.

Read Post

Copyright © 2026 OpsMatters™. All rights reserved.