The latest News and Information on IT Operations Management and related technologies.
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk. There is simply too much data to sift through and correlate for humans to understand what is important and know when something is going wrong.
Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of these teams by giving them the tools and access they need to deliver excellent customer experiences. Over the last year, we have deepened our integration with Salesforce Service Cloud, allowing users to work directly within the platform, reducing the need to context switch.
A lot of people in technology talk about the cost of an incident solely from the perspective of downtime, or the number of customers and employees impacted. And from the surface, oftentimes that is a fair angle to take. It makes the headlines, and customer reputation and trust are critical to the success of any business—obviously.
Operations management software is a must-have for insurance companies. From managing policies and processing claims to storing customer data and analyzing trends, insurance companies use operations management software to centralize a full range of processes. This article will explore the benefits of operations management software for insurance companies. StartingPoint has become a go-to platform for insurance companies looking to streamline their processes and embrace workflow automation.
As an IT operations manager, you spend a lot of your time mitigating service outages and service level risks. You worked diligently to get the right people, products, processes, and partners in place to meet your goals. You managed to ensure continued uptime. You’ve reduced the number of tickets and the cost per ticket. And for your efforts, you’re rewarded with managing your company’s cybersecurity program. The problem? You’re not a security specialist.
I’m excited to announce that today, PagerDuty is taking our automation capabilities to new scale and scope as we enter into a definitive agreement to acquire Catalytic. With their technology and talented team we accelerate the delivery of enterprise-wide process automation that manages no-code workflows across the business, broadly applicable to any workflow, for any employee.
