When it comes to gauging the success of our solutions, there’s one critical yardstick: the value that customers realize in their implementations. While we can tout all our solution’s leading innovations and features, the reality is that they don’t mean much if they don’t actually help our customers in the real world.

While last month’s Enterprise Connect 2024 (EC24) show seemed a bit light in terms of headline news, it did offer one high impact storyline around the integration of AI services with the PSTN. EC24 showcased the addition of AI services, including transcription and meeting minutes, to PSTN call using popular UC services (Teams, Zoom, Webex, Ring Central). While these have been in place for conference calls for almost a year, AI for one-to-one calls via the PSTN is new in 2024.

The biggest driver behind the Internet of Things (IoT) is the value that can be unlocked through data analytics. When you have hundreds, thousands, or millions of devices capable of reporting on an almost unlimited number of attributes, statuses, or environmental factors, the opportunity for businesses to create optimisations or brand new revenue streams is huge.

From infrastructure and chipsets to data solutions and development tools, it’s clear that artificial intelligence will play a massive role in the future of the cloud. Read Justin Ryburn’s latest recap to learn about many of the exciting unveilings at Google Cloud Next 2024.

The Monitoring Configuration Service (MCS), under continued innovation since 2017, is a feature for DX UIM that helps solution administrators expedite device configuration and alarm policy deployment for the most popular monitoring technologies. The release of DX UIM 23.4 offers enhanced workflows for using MCS to do both local and remote monitoring.

The before and after of virtualization in network monitoring is stark. Before virtualization, IT admins battled resource constraints, scalability limitations, security and isolation concerns, maintenance overheads, high costs, inflexible disaster recovery, and so on. Virtualization revolutionized IT by addressing these issues.