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The latest News and Information on IT Networks and related technologies.

auvik

What are operational maturity levels (OMLs) for MSPs?

Apr 27, 2026 By Ryan LaFlamme In Auvik
Service Leadership, a leading company that works to measure IT and managed service provider (MSP) performance, defines the five levels of operational maturity for solution providers. Often referred to simply as operational maturity levels (OMLs), OMLs help managed service providers (MSPs) measure how consistently, intentionally, and effectively they run their businesses.
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That's Not a Job for an LLM: The Right Way to Apply AI to Network Operations

Apr 27, 2026 By Kentik In Kentik
LLMs have sucked all the oxygen out of the AI conversation — but AI is much more than just LLMs, and network engineers have been using AI techniques (machine learning, statistics, fuzzy logic, expert systems, neural networks) for decades. So what should LLMs be doing in network operations, what shouldn't they be doing, and how do agentic AI architectures fit in?
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obkio

What Is Mean Time to Resolve (MTTR)? (And How to Improve It)

Apr 24, 2026 By Andrii Kernitskyi In Obkio
Every minute a network incident goes unresolved costs your company money. Lost productivity, missed SLAs, degraded user experience, and, in other cases, direct revenue loss. For IT teams and network admins, the pressure to resolve incidents fast isn't just operational, it's existential.
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selector

A Bettter Way to Run Network Operations: How Actionable Correlation Eliminates Alert Chaos

Apr 24, 2026 By Dallon Robinette In Selector
Anyone who has spent time in a NOC knows how quickly a routine issue can turn into a scramble. A user in a branch office reports that a critical application is unavailable. Slack starts lighting up, dashboards begin to fill with warnings, and before long several teams are trying to answer the same basic question at once: what exactly is broken, where is it broken, and who owns the next move?
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solarwinds

13 Best Incident Management Software Compared in 2026

Apr 24, 2026 By Staff Contributor In SolarWinds
Every minute of downtime costs your organization money. Sometimes a lot of money. Gartner puts the average cost of IT downtime at roughly $5,600 per minute, and that number climbs fast when a major incident hits and your team is still scrambling to figure out who owns the problem. That’s where incident management software earns its keep. When something breaks at 2 a.m., you don’t want to be hunting through email threads figuring out who’s on call.
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How the Internet Technology Has Improved Over the Years

How the Internet Technology Has Improved Over the Years

Apr 24, 2026 By OpsMatters In OpsMatters
The internet has gone from a slow, noisy dial-up connection to a fast, always-on utility that powers nearly every part of modern life. What once took minutes can now happen in seconds. What once felt like a luxury is now essential for work, entertainment, and communication. Understanding how internet technology has evolved helps explain why today's connections feel so different, and why newer options continue to raise expectations for speed and reliability.
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Kentik

Setting the Bar for Agentic NetOps

Apr 23, 2026 By Steve Stover In Kentik
AI has quickly become part of the language of network observability. Many vendors across the observability landscape can describe, summarize, correlate, or explain some data or situation, leveraging basic LLM capabilities. At a distance, many of these offerings sound similar. They promise faster insight, efficient operations, and a more intelligent path through rising complexity. But the industry has reached a point where surface-level similarity is creating noise, not value.
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datadog

Test network paths with TCP, UDP, and ICMP in Datadog

Apr 23, 2026 By Addie Beach In Datadog
When developers and SREs design application tests, they often prioritize user workflows and API availability. Extending that suite with network tests that match your app’s traffic protocols can reveal whether issues originate in the network or application layer. In this post, we’ll explore how you can design effective network tests using the Transmission Control Protocol (TCP), User Datagram Protocol (UDP), or Internet Control Message Protocol (ICMP), including.
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N-Sight Quarterly Roundup - Q1 2026

Apr 22, 2026 By N-able In N-able
In this short roundup, Mike Adler, Chief Technology and Product Officer at N-able covers the key N-sight updates delivered in Q1 and what is on the way in Q2, including: Script Hub public preview for multi‑OS script creation and execution Entra ID support for N‑able Login to streamline identity and access New security and operational signals including BitLocker visibility and reboot tracking Also, he discussed what will be available in Q2, for example: N‑zo AI assistant, expanded vulnerability management and Mac patching, and deeper workflow automation across scripts and assets.
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