The latest News and Information on Microsoft 365 and related technologies.
The person speaking to you can only hear a sort of robot voice and the dreaded pixilation of your face on a video chat has descended on your important call with your team or, much, much worse, with a VIP client – does panic set in? Well, if your IT team doesn’t have a good way to boost Teams call quality then yes. Inconsistent Teams call quality is a problem plaguing businesses in every sector, and it’s an issue that can have a real negative impact on an organization.
If your business relies on Microsoft Teams to keep employees connected and productive, it is highly likely that some portion of your user base is experiencing problems such as delay or failed calls every day. If this is a surprise to you, you may be wondering what the impact of this is on your business. In the second edition of our blog series, we look at how to measure the impact of these undetected issues, and the Microsoft Teams ROI of implementing solutions to detect them more proactively.
The abrupt transition to remote work that has occurred over the past few years has caused Microsoft Teams to become an indispensable application for many companies. As such, it is absolutely imperative to make sure that Teams users have a good experience, particularly with regard to call quality. Herein lies the problem. Although Microsoft has provided some rudimentary tools that can be used for user experience monitoring, those integrated tools are inadequate for enterprise use.
Microsoft Teams has become a critical communication and collaboration tool for thousands of enterprises around the world. Teams is keeping today’s hybrid workforce connected and productive through video and voice calls, chat and connectivity to other Microsoft 365 applications like Outlook and SharePoint.
A Microsoft Teams rooms strategy might seem like more effort than it’s worth on the surface, but you’d be surprised how much impact it can make. With many businesses now mixing in-person and remote Teams meeting participation, planning and optimizing how it works just makes sense.
Last week we launched a number of features across the PagerDuty Operations Cloud portfolio to help teams minimize downtime and protect customer experience. One of the areas where PagerDuty continues to invest is collaboration and communication during incident response to ensure that all impacted stakeholders across the business are updated in real-time.
Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.
