Operations | Monitoring | ITSM | DevOps | Cloud

When you’re visualizing data in time series, trend, and state timeline panels, one challenge you might have faced is when arbitrary gaps in your data end up automatically connected in your visualization. This can distort the true picture of your data, leading to potential misinterpretations. In Grafana 10.1, you can now set a specific threshold on the x-axis in your Grafana dashboards to disconnect any data points above this threshold.

Learn how to use the network layer type for node graphs with geometric data. This feature is new in Grafana 10.1 and enables the ability to visualize your network on a map, which can provide additional context when monitoring the state of nodes and the connections between them.

Seems like everyone’s talking about AI right now. But where do you even start? The ServiceNow platform brings intelligence into every corner of your business. So every person, every system, every process — everything — works better. LEARN MORE: servicenow.com/genai.

The age old debate of Mono vs Multi-Repo is one we know all too well. While the idea of staying within one giant monorepo might sound nice, it's not always possible. But we've all daydreamed about the simplicity of one big codebase, a single branch to rule them all, and seamless builds, haven't we? 🌟 We get it.

Join Ed Bailey and Perry Correll, The Observability Professor, for a comprehensive guide on observability architecture. They’ll walk through components, stakeholders, and tools for building a healthy observability practice.

In this video, incident.io co-founder and CPO Chris Evans walks through his blog post "Learning from incidents is not the goal". We cover why he wrote this, his thoughts on the gap between theory and practice, and how people can really learn from incidents.

In this video, Chris shares his thoughts on the difference between active learning: writing and sharing debriefs, meeting to walk through an incident, etc., and passive learning: running incidents in the open, dynamic collaboration, reviewing past incidents.

Taken from our a full debrief on "Learning from incidents is not the goal", Chris walks through MTTR, the justifiable bad rap it has, and his thoughts on it as a measure.

ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.

Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.