Enhancing Service Request Workflows with Automation for ITSM and Neurons
Enhancing Service Request Workflows with Automation, ITSM, ITAM and LOB 2025 Neuron spots integration updates improve service request workflows by enabling automation through bots. Users can now utilize a self-service UI to request software distribution by selecting devices and submitting requests. The workflow includes approvals and other steps, focusing on software distribution. A dedicated bot automates application distribution, triggered by service requests, showcasing the broader potential of automation bots.