Operations | Monitoring | ITSM | DevOps | Cloud

If you run a business, you already know how quickly things fall apart when your IT starts playing up. One minute everything is running fine, then suddenly emails stop working, systems slow to a crawl, or somebody clicks on something they definitely shouldn't have clicked on. Most businesses don't really think about IT support until something goes wrong, which is usually when the panic starts. The problem is there are loads of IT support companies out there now, and a lot of them sound exactly the same. Every website promises "tailored solutions" and "cutting edge support" without really explaining what makes them different.

This whitepaper explores how proactive monitoring, using Microsoft SCOM enhanced with the NiCE NetApp ONTAP Management Pack, enables IT teams to detect issues early, optimize storage usage, and ensure reliable, predictable performance across both on-premises and hybrid-cloud infrastructures.

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.