Operations | Monitoring | ITSM | DevOps | Cloud

Just the other day I was working on a side project. As we sometimes tend to do, I began on the production branch thinking to myself, “I’ll move this to the feature branch before I push”. Of course, as we tend to do, I forgot that I was working from the production branch and git push’ed—triggering a production deployment. I’d have loved to be able to abort that deployment at that moment.

People are handling more and more matters on their smartphones through mobile apps both privately and professionally. With thousands or even millions of users, ensuring great performance and reliability is a key challenge for providers and operators of mobile apps and related backend services.

We implemented a small, but valuable feature requested by some of our users. You can now store some free form notes on a site. When heading over a site's settings, you'll see the new "notes" field. Here you can add some important information to the site, for example, some details on the SLA or technical details, ... When you saved notes on a site, we'll show it when hovering over the site on the site list. Of course, you can also get to these notes via the API.

Over two years after releasing The Forrester Wave™: Infrastructure Automation Platforms, Q3 2020, Forrester recently released The Forrester Wave™: Infrastructure Automation, Q1 2023 report. If you are unfamiliar with the most recent report, it examines eleven top vendors within this space, and their capabilities to help guide purchasing decisions based on need.

The tech world has been on a rollercoaster since the COVID-19 pandemic. During the large-scale shift to remote work throughout 2020-21, big tech firms invested heavily in talent and infrastructure and there was plenty of growth in the IT space. Since the second half of 2022, however, high inflation, big tech layoffs, and the threat of an economic recession have organizations focused more on remaining cost-effective than investing in growth.

Observability is the ability to gather data from metrics, logs, traces, and other sources, and use that data to form a complete picture of a system’s behavior, performance, and health. While monitoring alone was once the go-to approach for managing IT infrastructure, observability goes further, allowing IT teams to detect and understand unexpected or unknown events.

MSPs own and process large amounts of sensitive data and act as gateways to the sensitive data and infrastructure of their clients, which is why cybercriminals view them as good potential targets. To adequately protect this sensitive data from today’s sophisticated attacks, it is crucial that MSPs leverage cybersecurity best practices to ensure the safety and security of their own systems and their customers’ systems.

Agility matters in incident response, and the easiest way to spring into action is by having a well-defined team in place ahead of time. The right people in the right roles will help you respond to and resolve incidents more quickly and efficiently. In fact, we found in the Incident Benchmark Report that incidents with roles assigned had a 42% lower mean time to resolution than those that didn’t. But what roles do you need to fill?

With communications evolving at a dizzying pace, service providers of all stripes are challenged to adopt the latest technologies and reshape their businesses for the new world. Telco Cloud, an area Ribbon is deeply focused on, is one of the key components in helping operators transform successfully.

Now that Pingdom has permanently closed its doors to free users, many customers are searching for alternatives to stand in the gap for their website performance monitoring needs. Web monitoring keeps you from losing potential business because of service or site downtime. David Sanchez of Mammoth Web Solutions says: “You have to continuously monitor your domain, because every new integration can affect domain performance.