Operations | Monitoring | ITSM | DevOps | Cloud

A few days ago I hosted a live conversation with Pranav, co-founder of Chatwoot, about issues his team was running into with LLM observability. The short version: building, debugging, and improving AI agents in production gets messy fast. There's multiple competing standards for default libraries for LLM observability. And many such libraries like OpenInference which claim to be based on OpenTelemetry don't strictly adhere to it's conventions.

Harness has been recognized as a Leader in the 2025 Gartner Magic Quadrant for DevOps Platforms for the second consecutive year. To us, this recognition acknowledges our solutions and capabilities that we offer. . Harness continues to support the full software delivery lifecycle and remains focused on expanding capabilities and improving adoption across industries.

Monitor your deployments with Qovery Observe: real-time metrics, logs, and events, directly integrated with your AWS applications and containers.

The race on AI is heating up; the next generation of vibe coders and prompt engineers are entering the job market as we speak, and AI is the hottest line item on most IT budgets this year. Building the next great home automation software or adaptive learning platform with cutting-edge machine learning is great and all, but like all great software, it needs to start with the plumbing.

As you may have noticed, we released the latest version of the UptimeRobot API a few weeks ago. Don’t worry, the v2 will remain available; however, it will no longer receive support or updates. New features will be added only to v3. Built on a RESTful architecture, v3 unlocks more flexibility, cleaner workflows, and expanded capabilities for developers who want tighter control over their monitoring. Below, we’ll highlight what’s new and how it compares to the legacy v2 API.

Retail stores have long relied on a secret weapon to measure and improve the shopping experience: the secret shopper. Posing as ordinary customers, they evaluate the customer experience, spotting friction points like hard-to-find items, gauging the quality of customer service, and testing how seamless the checkout process feels.

Grafana 12.2 has arrived, delivering new features to help you and your team move from data to decisions faster than ever. Grafana 12.2: Download now! Below are just some of the highlights from the latest Grafana release.

As a developer, you often face the challenge of retrieving information from multiple sources with different structures. What if you could create a single interface that automatically routes queries to the right data source? Imagine your application needing to answer both “What’s the population of California?” and “What are popular attractions in Hawaii?”.

In the ever-evolving world of web standards, a new experimental feature is quietly reshaping how browsers perceive navigation: Soft Navigations. While still in the early stages, this concept has the potential to redefine user experience metrics, improve performance monitoring, and better align browsers with the behavior of modern web applications. Let’s dive into what soft navigations are, why they’re important, and how you can start exploring them today.

Today, we announced that PagerDuty is now officially part of the Glean MCP Directory! This partnership brings together two leaders in AI-powered productivity and operations, making it easier than ever for organizations to connect PagerDuty’s incident data directly to any AI tool or agent in their stack through the standardized Model Context Protocol (MCP). PagerDuty is the first (and currently only) incident management partner that is available via Glean’s AI ecosystem.