Operations | Monitoring | ITSM | DevOps | Cloud

Cybercriminals are no longer lone hackers sitting behind screens; they use artificial intelligence to supercharge their attacks. They employ large language models (LLMs) that generate phishing content to evade human detection. They use malware that adapts mid-execution to bypass sandbox environments and deepfake video/audio to mimic executives in real time.

Customer expectations for seamless, personalized, and immediate service have reached unprecedented levels. Yet, customer service operations face persistent challenges: rising inquiry volumes, talent shortages, and the need to deliver consistent, high-quality experiences across diverse channels.

Today’s public sector organizations are tasked with delivering a staggering amount of technology capabilities to support a growing set of digital services, meet IT modernization goals, and continue to protect against a wide range of attack vectors. Cloud technology adoption has played a significant role in ensuring that ongoing IT modernization not only aligns with each organization’s mission-strategic capabilities but also enables efficiencies of scale.

In your role as a network administrator, maintaining smooth, uninterrupted system performance isn’t just a one-time task; it’s your daily mission. Whether you're managing hundreds of endpoints, virtual machines, or hybrid cloud environments, CPU monitoring is one of the most critical tools in your toolkit. Without it, diagnosing performance slowdowns, service lags, or outages becomes reactive guesswork.

Four months ago, Claude Code was announced and we were requesting invites to its "Research Preview." Now? We've gone from no Claude Code to simultaneously running four or five Claude agents, each working on different features in parallel. It sounds chaotic, but it's been a natural progression as we've learned to trust AI more and as the tools have dramatically improved.

AI has emerged as a defining force in modern technology, spearheading transformation across industries. Yet, despite its promise to revolutionize workflows and unlock unprecedented efficiency, most DevOps organizations face significant hurdles in adopting AI safely and effectively. Concerns about complexity, scalability, and governance hold many decision makers back.

Two years ago, a power outage knocked a Dropbox data center offline. It wasn’t just any data center. It was the only one where Dropbox hosted Grafana Loki, meaning engineers couldn’t access their log data. “We had considered a data center outage when we were rolling out Loki, but it had just never risen up in priority enough to get put into multiple data centers,” said Chris Hodges, an infrastructure software engineer at the cloud storage company.

Valencia CF has reached an agreement with Internxt, where the Valencian technology company, specialized in cloud storage services, becomes the Club's Official Cloud Provider and Sponsor. With this move, the startup strengthens its presence and commitment to its homeland, Valencia. Founded in 1919, Valencia CF has won six La Liga titles, eight Copa del Rey titles, three UEFA Cups, two UEFA Super Cups, among others, thus becoming one of the most relevant elite football clubs in the world.

Application performance is critical to user experience and business success. When an application starts slowing down, identifying the root cause isn’t always straightforward. For developers, DevOps engineers, and SREs, Application Performance Monitoring (APM) tools provide real-time visibility into how applications behave under load.

Packet loss is likely a familiar issue if you’ve managed networks susceptible to slower network speeds, degraded data quality, or increased latency. It directly impacts network operations and digital experiences, which is why we recommend that you take the time to understand and prevent it.