Shadow IT: Why Tech Support Comes Up Short
The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.