Operations | Monitoring | ITSM | DevOps | Cloud

Like much of the workforce, IT help desk teams have spent the past year implementing new tools and processes to adapt to the new world of hybrid work. Many, for example, have turned to virtual agents, AI-powered enterprise chatbot tools that allow employees to quickly resolve common IT issues. Yet, despite the promise of virtual agents, many IT teams still find themselves manually handling everyday incidents. Some of the most common are virtual application and desktop session “resets.”

Web Host Manager Complete Solution(WHMCS) is a leading tool for web hosting management. Site24x7 has partnered with WHMCS to extend its monitoring capabilities to WHMCS users directly via the WHMCS console.

When you’re running databases at scale, finding performance bottlenecks can often feel like looking for a needle in a haystack. In any troubleshooting scenario, you need to know the exact state of your database at the onset of an issue, as well as its behavior leading up to it.

Black Hat USA is one of the industry’s oldest and most well-established security events. Last year, the conference was held virtually for the first time in its history. This year’s conference brought together the best of both worlds, with a hybrid event that was held virtually and in person in Las Vegas. Historically, Black Hat has seen about 20,000 attendees at its in-person conference.

Robotic data automation (RDA) is designed to optimize IT functions for a broad spectrum. It is the next generation data automation technology that is specifically designed to bring efficiencies to multiple IT functions including CXO/IT leaders decision making, IT Ops, Helpdesk, Salesforce.com, ServiceNow and other applications used by enterprises.

This blog is the fourth in a four-part series on infrastructure automation for government agencies that are modernizing digital systems while grappling with budget and staffing constraints and the challenges of COVID-19. Read the third post here. For government agencies, continuous modernization is quickly becoming the norm. And, in light of COVID-19, modernizing in cloud environments is now a mission-critical imperative.

Have you ever found yourself late at night combing through a myriad of logs attempting to determine why your cluster went down? Yes, that’s a really stressful job, especially when you think about how much money your company loses as a result of these incidents. Gartner estimates that the revenue lost due to outages is around $5,600/minute, which amounts to more than $330K/hour.

The Worldmap panel in Grafana is an existing feature in OSS that has been widely used, but it has some limits that weren’t easily fixed. Now with the release of Grafana v8.1 , we have introduced an upgrade to the Worldmap panel with the new Geomap panel visualization that allows you to view and customize a world map using geospatial data, all while sharing the same infrastructure with our core UI.

Are you looking to benefit from automation but lack the experience to leverage an API? To equip you with the tools you need to start utilizing APIs and automation, we’ve put together these helpful Beginner FAQs covering common terminology, methods, and tools for testing APIs.