Operations | Monitoring | ITSM | DevOps | Cloud

AIOps Best Practices | First Data/Fiserv: Going Ticketless with AIOps and Moogsoft

At First Data/Fiserv, AIOps dramatically improved incident management and resolution, a transformation that allowed this financial services provider to almost go ticketless. The speakers describe the entire process, started when the CIO called for a global, next-gen monitoring platform. First Data/Fiserv soon realized that Moogsoft’s collaboration and record-keeping capabilities allowed it to slash tickets by 95%. They also describe how the system was fine-tuned to handle both regular and critical incidents transparently.

AUCloud sees 30% capacity savings and 20% performance improvement partnering with Virtana for its IT optimization strategy

San Jose, CA, August 6, 2020 – AUCloud’s IT infrastructure has seen a 30% savings in IT capacity and a 20% improvement in performance by implementing deep IT monitoring tools. The Australian Government and Critical National Industry Infrastructure-as-a-Service (IaaS) provider’s improvements in results were gained through its partnership with Virtana, a leader in enterprise hybrid cloud migration and optimization.

Elastic Training helps UK Driver and Vehicle Licensing Agency better serve motorists

The core responsibility of the UK's Driver and Vehicle Licensing Agency (DVLA) is to maintain more than 48 million driver records, more than 40 million vehicle records, and to collect approximately £6 billion ($7.75 billion) a year in Vehicle Excise Duty. The agency is at the forefront of public digital services, and has made significant progress in transforming its IT systems into new cloud-based platforms.

Through the Crisis: Nexthink Customer Stories (Bournemouth University)

Across almost all industries, IT’s focus has shifted from WFH (Work From Home) to WFA (Work From Anywhere). Some businesses and organizations might be further along in facilitating flexible work, but it seems like everybody is instinctively starting to rethink both their short and long term management strategies.

How Capgemini Solved Multi-Cloud Observability on Heroku/Salesforce

The modern enterprise has expanded its reach by using the power of cloud computing. However, with that power comes complexity in leveraging the multiple platforms needed to provide rich functionality. To achieve a seamless integration that involves multiple cloud infrastructures you need insightful and actionable data. You also need the right team to bring the clouds together in a seamless, effective, and efficient manner.

Global Energy Leader Transforms Technology and Culture with Kubernetes

When your company is born in the first Industrial Revolution, how do you stay relevant in the digital age? For Schneider Electric, the answer is continuous innovation, driven by its heritage in the electricity market. Founded in the 1880s, Schneider Electric is a leading provider of energy and automation digital solutions for efficiency and sustainability.

Bees Working Together: How ecobee's Engineers Adopted Honeycomb

At ecobee, adopting Honeycomb started as a grassroots effort. Engineers signed up for the free tier and quickly started sharing insights with teammates. When it came time for ecobee to make the “build vs. buy” decision for observability tooling, sticking with Honeycomb was the clear choice. Now on the enterprise plan, ecobee’s engineering squads rely on features like SLOs to support the business’s need to map engineering effort to user impact.

How Playtech Fixed Metrics Over-Collection with Observability

According to Forbes, 2.5 quintillion bytes of data are created every day. Data volumes have grown exponentially in recent years due to the growth of the Internet of Things (IoT) and sensors. The majority of data collected has been collected in the last two years alone. For example, the U.S. generates over 2.5 million gigabytes of Internet data every minute, and over half of the world’s online traffic comes from mobile devices.