Operations | Monitoring | ITSM | DevOps | Cloud

Enterprises lose millions annually due to API outages and performance degradation. Modern observability strategies are crucial to mitigate these risks. Today, almost every system is dependent on APIs. Data integration, authentication, payment processing, and many other functions rely on multiple reliable and performant APIs. Banks around the world, for example, have adopted the Open Banking API for payments, credit scoring, lending origination, fraud detection, and lots more.

If you run IT operations for a managed service provider (MSP), you know you’ve got to work with a lot of different customers, each of whom presents a unique set of challenges to your ability to deliver the services that you offer. These customers expect flawless service delivery—and often, you’re asked to deliver that despite the limitations of your own IT infrastructure. But don’t fret.

For decades, advertising has operated on a fundamental assumption - creative excellence alone drives business results. This principle, enshrined in industry awards, agency structures, and marketing departments worldwide, created a system where their ingenuity rather than revenue contribution judged campaigns. The most celebrated advertisements weren't necessarily the most effective; they were the most memorable.

When architecting high-performance infrastructure capable of handling substantial traffic loads, the choice of load balancer is a critical decision that can significantly impact system reliability, performance, and cost-efficiency. Among the leading contenders, HAProxy and NGINX stand out as mature, battle-tested solutions with distinct strengths and characteristics.

Monitoring applications shouldn’t be a guessing game. But too often, DevOps engineers end up buried under a pile of metrics that don’t help when things go wrong. That’s where Prometheus APM comes in. It offers a straightforward way to make sense of your systems—especially when you're working with modern, distributed setups like microservices.

An incident response platform helps organizations manage, track, and resolve IT incidents quickly and efficiently. With the right platform, teams can minimize downtime, reduce the impact of incidents, and improve overall response times. ‍ In this article, we’ll explore the top 5 incident response platforms for 2025, helping you choose the best solution for your needs. ‍

DORA is a recent addition to EU regulations designed to help businesses in the finance industry increase their security by monitoring and preventing cyberattacks by monitoring, identifying, and reacting to incidents that could threaten financial data. Throughout this article, we will explain the DORA regulation, who does the DORA regulation apply to, and how to help gain DORA compliance via implementing new security protocols and secure third-party services.

Last week, the cloud-native jamboree that is KubeCon descended on London, UK (my home city), and HAProxy Technologies set out to be the life of the party. This year’s event was our biggest yet, so we brought our A-game – with a huge booth, a lot to show off, and thousands and thousands of T-shirts to fold and give away.

It started with promise: deploy a chatbot, cut service desk costs, and deliver instant support to employees anytime, anywhere. And many large organizations bought in. But several years into this so-called “chatbot revolution,” the results tell a different story—one of inflated expectations and underwhelming outcomes. It’s time to face a hard truth: AI that only talks is no longer enough.

In a world of managed services, details can often be skipped, overlooked, ignored, or just plain avoided. And in many cases, that's fine. But if you're here, reading this, then I will take it for granted that these things interest you, and I welcome you to join me on this journey of exploration, looking under the hood of two prominent container orchestration platforms on the market: Cycle and Kubernetes.