Operations | Monitoring | ITSM | DevOps | Cloud

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

5 Ways to Improve On-call Management (So Nothing Falls Through the Cracks)

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

Simplify License Compliance

Today managing your licenses with Cloudsmith has become incredibly simple. Now, with the help of our License Compliance UI, not only can you update the license associated with a package without needing to modify a package, plus you can also view statistics of how your overall licenses appear across all packages within a repository. Don't believe me?

Kubernetes in Production: 6 Key Considerations

Kubernetes is an open-source platform for container orchestration. You can use it to deploy a highly resilient, self-healing infrastructure using automation and infrastructure as code (IaC). Kubernetes includes features for zero downtime deployments, scaling, automatic rollout and rollback of updates, and service discovery. Kubernetes is designed to help you manage container deployments at scale via REST API.

10 CRM Solutions for WooCommerce Store

For a business to be successful, customer relationship is a determining factor. No matter how big your venture is, without an efficient customer-business relationship it will surely suffer a crash in revenue at some point. This is particularly valid for online businesses and e-commerce stores that offer direct retail service to consumers. They have a larger customer base and it’s very hard for such platforms to manage every aspect of the retail.

Data Layout and Schema Design Best Practices for InfluxDB

Figuring out the best data layout for InfluxDB v2 is important in optimizing the resources used by InfluxDB, as well as improving ingestion rates and the performance of queries and tasks. You also want to consider developer and user experience (UX). This post will walk you through developing a schema for an IoT application example and answer the following questions.

5 reasons your network needs an advanced IP scanner

With networks continually scaling to meet business needs, advanced IP scanning has become a crucial task for network admins to ensure network availability and performance. Scanning IP addresses can be challenging in large networks, which often include wired and wireless devices with dynamic IPs, multiple DNS, DHCP configurations, and complex subnets.

Learn how monitoring VPNs enhances your remote workforce's productivity: The ITOM podcast [Episode 3]

The ITOM podcast returns with yet another episode aimed to alleviate all your remote work woes. In the last episode, we drilled into the nuances of VPN security, encryption, hashing algorithms, certification authorities, and much more. Now we’ll discuss the practical implications of VPNs on remote work. VPNs have become many organizations’ best bet to help maintain business continuity in this era of remote work.