Operations | Monitoring | ITSM | DevOps | Cloud

What Is GitOps and Will It Eliminate Incident Management?

Incident management is a critical aspect of IT service management (ITSM) that revolves around restoring normal service operations as swiftly as possible after an unplanned interruption or reduction in quality. Also referred to as “incidents,” these interruptions could range from a minor issue like a single user being unable to access a service to a significant problem such as a server crash or network outage affecting many users.

Monitoring Kubernetes with Graphite

In this article, we will be covering how to monitor Kubernetes using Graphite, and we’ll do the visualization with Grafana. The focus will be on monitoring and plotting essential metrics for monitoring Kubernetes clusters. We will download, implement and monitor custom dashboards for Kubernetes that can be downloaded from the Grafana dashboard resources. These dashboards have variables to allow drilling down into the data at a granular level.

How to monitor Python Applications with Prometheus

Prometheus is becoming a popular tool for monitoring Python applications despite the fact that it was originally designed for single-process multi-threaded applications, rather than multi-process. Prometheus was developed in the Soundcloud environment and was inspired by Google’s Borgmon. In its original environment, Borgmon relies on straightforward methods of service discovery - where Borg can easily find all jobs running on a cluster.

How to Create a SaaS Spend Management Strategy

Wondering why you’re hearing about SaaS spend management more and more lately? These days, SaaS apps are everywhere, and adoption is still growing at an impressive rate. Gartner projects that SaaS spending will grow over 17% in 2024, with the market exceeding $232 billion. Unfortunately, much of that spend is wasted on zombie apps, overlapping software offerings, as well as under-utilized and over-provisioned licenses.

Top tips: 5 ways to enhance your knowledge in AI

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week we’re looking at five ways ways you can build upon the basics and start incorporating AI in your everyday. AI technology is now utilized in some form by almost 77% of devices. Nearly every industry has incorporated, or is trying to incorporate, AI in some way or another.

Streamlining Incident Management with our latest feature update: Merge Incidents

Hey folks! We‘re back with another nifty feature to your Incident Management tool arsenal. You now have the ability to merge incidents with a few clicks! With this latest update you can reduce the noise while dealing with a complex incident by merging incidents across services under a parent incident. Typically this can occur when multiple incidents stem from the same underlying issue or root cause.

How Technology is Changing the NEMT Industry

Non-Emergency Medical Transportation (NEMT) serves as a crucial link in the healthcare chain, connecting patients who lack suitable transport options with the medical services they require. It often caters to populations that are most in need-individuals with chronic conditions, seniors, and those without access to public transport. Yet, despite the pivotal role it plays, the NEMT industry has long faced various operational challenges, such as inefficient scheduling and excessively complex billing procedures. These difficulties often strain resources and compromise service quality.

10 Key Benefits of DevOps

DevOps is a practice that combines software development and IT operations to improve the speed, quality, and efficiency of software delivery. By breaking down traditional silos between development and operations teams and promoting a culture of continuous improvement, DevOps helps organizations achieve their goals and remain competitive in today’s fast-paced digital landscape. To better understand how we asked engineers what key DevOps benefits they noticed since working with this approach.