In this webinar, we'll unwrap the upcoming visual workflow builders for incidents, requests, problems, and assets in ServiceDesk Plus Cloud. These enhanced workflows will help you drive service processes while automating actions such as approvals, task management, communications, and more.

The practical demonstration revolves around Ivanti's service management platform, Neurons for ITSM and ITAM, and its ability to address business needs at scale. It showcases the platform's web-based interface, codeless configuration, and integration with other tools. The demo also highlights the self-service portal, workflow and approval process for a new employee setup request, and customization options for request offerings and form layouts.

SCI’s Thomas Smith and Jesse Miller report back on their customer panel at ISS 2024, explaining how the Neurons platform has evolved with feedback from users and continues evolving with the same bridge in mind between IT and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.