ITSM trends in 2024 and beyond: Top trends impacting ITSM by Karen Ferris - ManageEngine

ManageEngine

May 16, 2024

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI.

In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

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Useful resources

👉 4 ways ChatGPT helps boost ITSM operations - https://mnge.it/chatgpt-itsm
👉 Reimagining the future of ITSM with generative AI - https://mnge.it/Gen-AI-ITSM
👉 How generative AI can improve your knowledge management - https://mnge.it/Gen-AI-KM
👉 Tuning your ITSM to a hybrid, digital workplace - https://mnge.it/hybrid-itsm
👉 How to automate ticket routing to stop ticket pile-ups - https://mnge.it/Ticket-route
👉 How AI can make great things happen in your service desk - https://mnge.it/PEO
👉 The future of ITSM - https://mnge.it/qj7
👉 6 AI-based use cases for your service desk - https://mnge.it/5D7
👉 5 ITSM automation use cases with Machine Learning - https://mnge.it/uX4
👉 The impact of machine learning on ITSM - https://mnge.it/jUb
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb