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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Why Some IT Teams Adopt AI Faster (And How to Close The Gap)

Jul 7, 2026 By Natalí Valle In InvGate
Every IT leader is under pressure to show AI results. Budgets are approved, pilots are launched, and vendors promise transformation within a quarter. Some teams are already running AI agents in production, resolving tickets and answering employees without human intervention. Others are still stuck in proof-of-concept purgatory, six months into a rollout with nothing to show a board. The thing is, AI doesn't fix what's broken in an IT operation, it multiplies what's already there.
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Governance while scaling AI in IT operations

Jul 6, 2026 By Ivanti In Ivanti
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
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motadata

8 Best Patch Management Software for 2026

Jul 6, 2026 By Ramya Shah In Motadata
Somewhere in your environment, a patch is sitting in a queue because the last rollout broke something, and nobody wants to run it again. That is the exact failure mode good patch management software is supposed to prevent, and multiplied across a few hundred endpoints, it is exactly the kind of gap attackers look for.
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Grafana & PagerDuty: Automate incident management with ServiceDesk Plus Cloud

Jul 6, 2026 By ManageEngine In ManageEngine
������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.
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InvGate

How to Perform a Hardware Audit With InvGate Asset Management

Jul 6, 2026 By Ignacio Graglia In InvGate
Most IT teams know how to perform a hardware audit in theory. In practice, the process breaks down at the same point every time: the data. Devices in the registry no longer exist. Devices that exist have no owner on record. Lifecycle information is scattered across spreadsheets and vendor portals. A hardware audit that starts from fragmented records doesn't produce a reliable result. It produces a best guess.
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Technician in safety glasses assembling an electronic circuit board with a precision tool in a factory

How Quality Methods Drive Operational Excellence

Jul 5, 2026 By OpsMatters In OpsMatters
Operations teams chase the same goal across every sector. They want fewer defects, less rework, and steadier output. The methods that deliver this rarely come from new software alone. Alt text: Technician in safety glasses assembling an electronic circuit board with a precision tool in a factory.
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InvGate

Introducing AI Analytics Reports in InvGate Service Management

Jul 3, 2026 By Natalí Valle In InvGate
Most teams can confirm their AI features are turned on. Measuring how often employees use them, which requests get resolved without agent intervention, and where AI is helping support teams work more efficiently is a different question. In InvGate Service Management, those capabilities live in AI Hub, a set of built-in AI features that includes the Virtual Service Agent, AI-assisted ticket resolution for agents, automated knowledge generation, and more.
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motadata

Unified Observability: Moving IT Teams from Reactive to Predictive

Jul 3, 2026 By Poonam Lalani In Motadata
What does it take to stop an outage before it starts? In many cases, the warning signs are already there, scattered across different monitoring tools, which makes it difficult to see the full picture before issues escalate. When an incident occurs, engineers often spend valuable time piecing together metrics, logs, traces, and alerts to determine the root cause. Every minute spent investigating extends the outage and increases its business impact.
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motadata

DevOps with Kubernetes: How to Reduce Cluster Toil and Complexity

Jul 3, 2026 By Poonam Lalani In Motadata
Has Kubernetes made your DevOps team faster, or just busier? Most teams adopt it for speed and portability, and they get both. What arrives with it is a quieter cost: the operational weight of running the cluster day to day. That weight shows up in the manual work the platform was supposed to eliminate. A resource limit set incorrectly can waste infrastructure for months.
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