Operations | Monitoring | ITSM | DevOps | Cloud

Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients updated on all the work you’re taking care of for them. Otherwise known as technical business reviews, or semi-annual business reviews, QBRs serve as an excellent opportunity to touch base with clients, highlight the value of the services you provide, and create a strategic agenda moving forward.

In the managed services industry, there’s no shortage of support. Whether online or in person, there are countless ways to connect with other MSPs, share stories, and provide tips and tricks to help you build your business—and overcome MSP struggles and biggest challenges. And while MSPs are willing to share industry trends they’re taking advantage of, they’re not always willing to talk about the ones they’re losing sleep over.

What would you call software installed on your Mac, that’s hidden from sight, difficult to remove, and that silently monitors everything that happens on the system? You might call it spyware, or a RAT (Remote Access Trojan), and start thinking about how best to get rid of it. However, that same description can also be applied to the software that’s used to keep your machine safe from such threats.

When submitting a warranty request for a device on your network, you’ll likely need to have important device information handy, such as the serial number. Rather than getting caught up in a game of telephone with the end-user, all relevant information for any devices is conveniently pulled in through the NinjaOne console.

Many believe we’re either in a recession or on the brink of one. It’s a familiar cycle: high inflation, international strife, supply chain challenges, and tightening monetary policies are all driving fears of a downturn. While the IT industry has exceeded expectations for the past few years, it isn’t immune to a recession. As a result, many IT MSPs are thinking about what they can do to ensure a recession-proof business over the next year and beyond.

G2 reports that nearly 70% of IT professionals state that IT environments have increased in complexity compared to just two years ago. More complex IT environments suggest the need for increased monitoring and management to ensure that all components efficiently work together. When you add more applications and software to IT management, it can complicate the management process if solutions don’t integrate or there isn’t structure with how the applications work together.

Keeping track of and maintaining IT assets is essential for a successful business. However, Capterra reports that businesses are reacting instead of preventing maintenance issues 80% of the time. Proactive IT asset management is made possible with a current and accurate IT asset inventory.

The increasing frequency and severity of ransomware attacks are driving significant changes in the cyber insurance market. The May 2021 attack on Colonial Pipeline Co. showed—or rather, confirmed—just how vicious and financially damaging these events can be. Unsurprisingly, cyber security insurers are taking steps to limit their exposure to losses from cyberattacks.

Since the addition of custom fields to Ninja, we’ve had the ability to read-from and write-to device-level custom fields via scripts and the terminal. Organization-level custom fields (available as part of Ninja’s documentation functionality) have always been readable via scripts, but up till now they have not been writable.