MSP Ticketing System: How to Evaluate and Choose the Right Platform
Most managed service providers do not replace their ticketing tool because ticket volume got too high. They replace it because a client asked for a report the tool could not produce. That moment usually arrives between the third and tenth client. The shared inbox and the general help desk that carried you this far stop holding the accounts apart. Per-client reporting is usually the first thing to give way. An MSP ticketing system takes support requests from every client you serve.
