Operations | Monitoring | ITSM | DevOps | Cloud

RMM is short for remote monitoring and management. RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption. RMM solutions are most widely used by managed services providers (MSPs).

Since the number of malware attacks continues to rise every year, effective patch management is more important now than ever before. In fact, a recent Market Data Forecast report on the patch management industry claims that “the global patch management market size is forecasted to grow USD 1084 million by 2027 from USD 652 million in 2022, growing at a CAGR of 10.7% between 2022 and 2027.” Learn more about patch management and its multiple benefits in this overview.

Data has become an incredibly valuable commodity for most businesses. With so many people connected to the internet, the data we generate is increasing exponentially. And with it, the need to store and process it more efficiently. Edge computing is the current solution.

Backups are needed for everything from restoring a lost or damaged file to completing an entire disaster recovery. Data backups require a lot of storage space, which takes up more resources and drives costs up. To make the most of this storage, businesses need to optimize their data backups. Fortunately, backup deduplication can help reduce the overall load on data storage and provide other benefits.

At N-able, we pride ourselves on creating a world-class culture where people are the center of everything. We know that when we take care of our N-ablites, they will be able to bring their best energy to work every day and focus their time and attention on supporting our customers. This same idea holds true for MSPs—and anyone who wants to create an exciting and desirable culture within their own organization.

So, you’re an MSP that’s recently won a new client. As part of the deal, you’ve promised a network assessment: a look at the overall network to determine if there are any glaring issues that will interfere with day-to-day operations. The topology is vast, spanning multiple sites and dozens of switches and firewalls. How do you act quickly? And what should you be looking for? Here are 7 network assessment tasks Auvik can help you easily complete.

I was hosting my regular monthly Business Office Hours a few weeks ago and the following question was posed by one of my partners: “Do you have any collateral or talking points I can use to help persuade my break/fix customers to move over to managed services?”

Sometimes we associate fast-growing networks with power and success, but being small doesn’t mean you can’t compete—you just need to be smarter at creating a sustainable competitive advantage. Here are 10 things you can do as a small managed service provider (MSP) to punch above your weight. A documented process is a consistent process. And once you document how a process is carried out, you can then look for ways it can be improved.

Enterprises have always had more money to spend on IT than small-and-medium businesses (SMBs). This has traditionally resulted in a disparity in the technology and services available to each. However, with the rise of cloud-based services and the increasing need for remote working, this gap is starting to close. While there are still some differences between enterprise IT management and SMB IT management, the two are becoming more similar.

As I said the first time I wrote about this topic, “You don’t know what you don’t know.” In this blog, we’re going to look at five more things in N-central that you might not know how to use—or you might not even know about them at all. If you haven’t read my first blog, check it out here.