Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Making a Big GDPR CCPA Issue a Small One

British Airways, now there is a big GDPR issue. 500,000 people were affected over 15 days. Reputation damaged, untold revenue lost and a $230 million dollar fine and that is before any damages are paid. In my former life, I thought GDPR was a boring tick box exercise, it really could not be further from the truth. It is a scare your pants off ride, one that needs to be taken very, very seriously. Your company’s existence is at stake.

11 ITIL Service Desk Best Practices to Supercharge your Service Delivery

A service desk is the nerve center for all activities related to IT service delivery. It’s at the forefront of all interactions an organization has with its requesters. Implementing a service desk involves processes, workflows, and domain knowledge. That’s why most people stick to a framework when setting up a service desk. Learn more about the most popular ITSM framework. A service desk comes with numerous challenges that can be overcome if you are aware of the best practices.

How the Jsonnet-based project Tanka improves Kubernetes usage

At FOSDEM 2020, Grafana Labs software engineers Tom Braack and Malcolm Holmes explained how and why the team developed Tanka, a scalable Jsonnet-based tool for deploying and managing Kubernetes infrastructure. They also shared how Grafana Labs leverages the project to manage and monitor its own infrastructure as well as showcased how Tanka makes deploying a Grafana instance faster and more efficient.

Use SRE principles to monitor pipelines with Cloud Monitoring dashboards

Data pipelines provide the ability to operate on streams of real-time data and process large data volumes. Monitoring data pipelines can present a challenge because many of the important metrics are unique. For example, with data pipelines, you need to understand the throughput of the pipeline, how long it takes data to flow through it and whether your data pipeline is resource-constrained.

Webinar: SLA Management Panel

In this on-demand webinar, performance experts from IBM, Autodesk, Enighten, and Catchpoint share strategies for successfully managing SLAs. These DevOps professionals will share solutions to common problems such as potential impact of poor third-party performance, vendor benchmarking and comparisons, and monitoring service level indicators (SLIs) and service level objectives (SLOs).

Webinar: Scaling a Culture of Performance at Priceline

The most innovative companies in the world – Google, Amazon, Oracle, etc. – know that their entire business model depends on strong digital performance. They understand not only that amazing digital experiences are directly tied to business results, but that providing them requires top-down efforts across the entire company. Learn how Priceline has instituted this culture and how you can replicate their efforts.

Free web monitoring tools

In English, the word “present” has two different meanings: the first one is “now”, as in now that you are reading this article, and also the meaning of gift. There is no misunderstanding here, but there is also the adjective “free”, which can mean free, something that does not need to be paid, or having freedom. Today we will see several free applications that you may use as web monitoring tools.

Kris Cowles on Why Running a SaaS Environment Isn't Always Easy

Today we share a recent conversation with Kris Cowles, Vice President, Global Applications IT at Topcon Positioning Systems, a 2,000-person division of Japanese company Topcon. Previously, Kris worked as the Director of Engineering Operations at Cisco. She discusses some of the growing pains of working with SaaS vendors and how she’s making it work.

Monitoring multi-cloud environments

In today’s fast-growth, faster-results market, your customers expect your applications to be always available and up-to-date. Meeting that demand often involves migrating to the cloud, which offers increased scalability and flexibility, allowing engineering teams to innovate more quickly and produce the delightful user experiences customers are looking for.

InfluxData Community Update Q1 2020

At InfluxData, we love the community! Our amazing open source members are an integral part of InfluxData and have been since its founding. They’ve helped us build amazing products for time series data. This is a quick update to give you some insight into how we track metrics about our community and ensure we are building products and features that our users want to see.