Operations | Monitoring | ITSM | DevOps | Cloud

Avantra 21 introduced the concept of Automation workflows. By Avantra 23, compatibility with Ansible was added. Along the way, Avantra became the tool SAP teams reached for when they wanted system copies, refreshes, and backup orchestration to just run - predictably, on a schedule, without a senior engineer babysitting them. So, automation isn't new to Avantra users. Avantra made automation for SAP practical to deploy, predictable in operation, and easier to maintain.

Most IT organizations still operate in "firefighting" mode: an employee opens a ticket, the service desk investigates, depending on severity and complexity multiple teams or people are involved to diagnose, and then the appropriate person or team fixes the issue. The whole process then repeats for the next reported incident. This model doesn't scale, drains time and budget, and leaves a huge number of issues unresolved because many employees simply don't bother to report them. And, if and when they do report them, it's too late, the problem has already impacted their productive work.