Operations | Monitoring | ITSM | DevOps | Cloud

As many recent studies show (like this one from Mckinsey) , self-service in B2B products is a growing trend. Today’s enterprise users expect the same seamless and simple experience they’ve learned to love as consumers. This works well for many simple tasks. But when it comes to more complex actions that require working with ‘under the hood’ technical features, things haven’t changed much since the early days of enterprise technology.

Connecting Sentry and PagerDuty is a great way to make sure important issues don’t get stuck in backlog purgatory. But sometimes there’s a drop-everything critical issue that can’t wait for a sprint planning meeting. That’s why we’re extending our PagerDuty integration to support Metric Alerts.

There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is exactly what’s needed to solve a digital incident that’s constantly evolving. The ability to get key stakeholders together in a single video meeting to discuss an incident can speed up valuable response time and save potential lost revenue.

In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it isn’t satisfactory they’re going to move on. That puts an increasing amount of pressure on customer service teams.

We are excited to announce PagerDuty’s flexible, one-touch integration with Zoom Video Communications. The integration gives users the ability to create Zoom meetings directly within PagerDuty so teams can instantly assemble face-to-face, share incident details in real time, and orchestrate comprehensive incident response.

I have a beef with companies that don’t expose nearly everything their product can do with an API. I get anxious wondering, “why can I only do some of the things via the API? How is this sausage made?” Sure, there are plenty of examples of endpoints that shouldn’t be exposed, such as changing passwords probably should be kept private. Regardless, there are tons of examples of products that I can type in a field in the UI, but that field isn’t available in the API.

DevOps and SRE teams are under intense pressure to reduce the Mean Time to Recovery (MTTR) in resolving incidents. With the proliferation of cloud services and the increasing complexity of DevOps toolchains, engineers today need to not only learn how to use these services but also troubleshoot them when an incident is raised at 2 AM. Incident response is still manual today – cobbling together runbooks and ad hoc scripts and orchestrating people to respond.

Today is a great day for PagerDuty customers, practitioners, partners, and employees as we’ve entered into a definitive agreement to acquire Rundeck, a Californian start-up that’s a leader and innovator in DevOps automation. Before I get into the technicalities of what our solutions can do together, let me first set the scene on why we decided to do this, now.