The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
In this digital era, technology systems are becoming increasingly complex. No longer can a single SME (subject matter expert) understand every facet of the system they run. Instead, much of this knowledge is siloed and exists as tribal knowledge within certain teams. Additionally, the rate of change is faster than ever, with code deploying and new services shipping at a rate unimaginable a few years ago.
An explanation of the meaning of SLA, SLO and SLI, and how SREs should use each concept to manage reliability.
Cloudflare is a global cloud services provider that is based all over the globe, from San Francisco, US to London, England to Sydney, Australia. Their mission, as stated front and center on their homepage, is to help build a better Internet. While that may read like hyperbole, their numbers are impressive - Cloudflare has over 126,000 paying customers and 95% of Internet Users in the developed world are within 50ms of their network.