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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The Challenges of Rising MTTR - And What to Do

Data volumes are soaring. Environments are increasingly intricate. The risk of applications and systems encountering breakdowns is sky-high, and the mean time to recovery (MTTR) for production incidents is moving in the wrong direction. Disruptions not only jeopardize critical infrastructure but also have a direct impact on the bottom line of organizations. Swift recovery of affected services becomes paramount, as it directly correlates with business continuity and resilience.

Why you need an incident lead

In this clip, Adrian explains why it's important to have a dedicated incident lead. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.

How SumUp benefitted from using incident.io

In this clip, Adrian explains how SumUp benefitted from using the incident.io platform. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.

Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss: What it means to communicate during incidents Why Status Pages are critical in helping to build trust How you can have good comms even without a lead...and much more.

incident.io is leading the charge in incident management for G2's Spring report

We’re ecstatic to announce that we’ve been ranked #1 in G2’s Relationship Index for Spring 2024. G2's Relationship Index is a measure of several factors, including: This award means a lot to us as it’s a direct result of the partnerships we’ve built with customers—and it’s a recognition we’re very proud of. From the beginning, we’ve been laser-focused on being the single place you turn to when things go wrong.

A better Grafana OnCall: Seamless workflows with the rest of Grafana Cloud

Incident response and management (IRM) doesn’t happen in a vacuum. Your ability to respond to issues in a timely manner depends greatly on how well your on-call engineers can use their IRM tooling and observability tools together to understand what changed and why.

PagerDuty Study Reveals Security Concerns Are Slowing Adoption of GenAI Among the World's Largest Companies

98% of top tech execs paused their corporate genAI initiatives to establish policies. Execs say that a trusted technology partner is key to incorporating genAI into their organizations.