PagerDuty External Status Pages
Keep your users and customers informed about the health of your services with PagerDuty External Status Pages.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
PagerDuty Status Update Templates
Status Update Templates give your team control over how status updates are sent to stakeholders and what information is included. Customize your templates for different audiences and different types of incidents using the templating language Liquid.
PagerDuty Internal Status Pages
Internal Status Pages keep your internal stakeholders informed about the progress your responders are making on running incidents.
AI Provider Outages: An On Call Playbook
On the morning of August 5, 2026, a major AI provider went dark for roughly seven and a half hours, and thousands of engineering teams learned in real time what an AI provider outage actually costs them. Anthropic's Claude models returned elevated error rates and failed API requests starting around 3:00 AM Eastern, and applications that quietly route user traffic through a large language model suddenly had no model to route to. Chatbots stopped answering. Summarization pipelines stalled.
PagerDuty On-Call Readiness Reports
Ensure your team is ready to respond to incidents with On-Call Readiness Reports. Configure the notification requirements for your team, see who has their notifications configured, and send reminders to folks not yet finished with their configurations.
How to Fix On-Call Burnout Before It Breaks Your Team
On-call burnout is no longer a fringe complaint. It is one of the loudest signals in the 2026 reliability data. A wave of fresh industry research this year points to the same uncomfortable conclusion: the people who keep systems running are running on empty. In the DuploCloud 2026 AI and DevOps Report, 47 percent of engineers said DevOps overload contributes to burnout, with on-call rotations and repetitive maintenance singled out as primary culprits.
Get the Context Your Alerts Are Missing with Event Enrichment
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how Event Enrichment builds towards this vision. Every on-call engineer knows the drill. An alert fires. It tells you something is wrong, but not what it means. Is this asset in maintenance? Which team owns it? Is it customer-facing?
SRE Agent Enhancements: Faster Triage, Greater Access Controls, Deeper System Connectivity
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how recent SRE Agent Enhancements build towards this vision. During an incident, everything is competing for attention at once. Responders lose time swiveling between tools, insights gathered by AI stay siloed instead of feeding into the next decision, and the pressure to move fast means learnings rarely stick.
Bring Your Backstage Context Into Every PagerDuty Incident
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how Custom Field Mapping for PagerDuty’s plugin for both Spotify for Backstage and Spotify Portal for Backstage now generally available builds towards this vision. It’s 2am. A Sev-1 fires, and your on-call responder opens the incident in PagerDuty. What’s waiting for them? A service name, and not much else. No tier.
