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The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How to Build a Self-Improving Operations System in 5 Steps
With AI agents and AI-generated code becoming the norm in modern enterprise software, backend systems are evolving faster than ever. And it’s leaving most operations teams with an impossible choice: burn out senior talent on repetitive firefighting, or hand production over to untrained AI agents. With disruptions costing enterprises an average of $300,000 per hour, manual firefighting isn’t an option.
SIGNL4 Summer Update: Easier Communication, Smarter Alerting
The latest SIGNL4 features make it even easier to keep your stakeholders informed and communicate with them directly. At the same time, you can fine-tune your alerting to better fit your teams and workflows.
Sending HighPriority Messages from OnPage's Dispatcher
See how OnPage Dispatcher helps teams centralize and streamline time-sensitive communication. In this demo, a request is created in Dispatcher, routed to the appropriate on-call specialist, and tracked through acknowledgment and response. We also show how the communication is bi-directional, and responses can be seen within the dispatcher, with a complete audit trail.
How getting hired as an SRE is changing in the AI era
AI is changing every stage of the reliability-engineering career path. Applications are harder to distinguish, traditional coding tests reveal less, junior opportunities are shrinking, and the knowledge expected of an SRE keeps expanding.
Proofpoint outage on August 14, 2026: DNS failure disrupts email worldwide
A DNS failure at Proofpoint broke email delivery for organizations around the world on August 14, 2026. Records for pphosted.com stopped resolving, so inbound and outbound mail routed through Proofpoint bounced or stalled for nearly four hours. StatusGator flagged the incident with an Early Warning Signal at 12:48 UTC, about an hour before Proofpoint acknowledged it publicly on its status page at 13:50 UTC. Here is what happened, who it hit, and how some teams kept mail moving.
The August 13, 2026 Namecheap Outage
Namecheap took more than 5,000 servers offline on August 13, 2026 after cooling systems failed at RadiusDC's Phoenix datacenter, and brought services back in stages over roughly 28 and a half hours. The shutdown was deliberate, intended to protect hardware from overheating. It reached most of the product line - hosting, EasyWP, Private Email, DNS management, URL redirect management and the support helpdesk - while DNS zone resolution was unaffected.
Build versus Buy: Software and SaaS in the Age of AI
Why should I buy software or SaaS if Claude or Codex can build exactly what I want?
Creating an AfterHours OnCall Schedule
Learn how to create and configure an **on-call schedule in OnPage** with this step-by-step how-to guide. In this video, we walk through how to select a group, create a new schedule, assign on-call team members, set escalation priority, and configure coverage for specific days and times. Using OnPage’s on-call scheduling capabilities, teams can ensure the right responders are automatically available for critical alerts, incidents, messages or calls during designated coverage periods, including after-hours, weekends, and other shifts.
How to Create and Import Contacts in the NEW OnPage Web Console
A step-by-step guide for OnPage’s new web management console, including how to create a single contact and how to create multiple contacts at once by importing an Excel spreadsheet. Feel free to comment below with any questions! Whether you’re in IT or healthcare, OnPage helps teams manage critical alerting and communication to ensure urgent messages reach the right people at the right time. If you’re not yet using OnPage or want to see how it works, request a demo or speak with a member of our team to learn more.