Operations | Monitoring | ITSM | DevOps | Cloud

Advertising-driven revenue models have become increasingly appealing to businesses across various sectors in recent years. This approach has gained significant traction among retailers, grocers, and commerce intermediaries seeking to diversify their income streams. However, the rapid evolution of these markets has often led to operations marked by manual interventions, disjointed systems, and fragmented data workflows.

AI costs can spiral out of control before you know it. One day you’re building an AI feature that promises to bring in a solid chunk of revenue for the company. The next day you’re obsessing over an astronomically high cloud bill that will significantly eat into your profits — or consume them entirely. To help you solve this problem, we brought in Jeremy Daly, Director of Research (and AI cost management guru) at CloudZero.

The state of customer experience (CX) in the United States has reached a critical juncture. Findings from Forrester's 2024 US Customer Experience Index (CX Index) revealed a concerning trend: a significant decline in overall CX quality, marking the third consecutive year of deterioration. CX quality has reached an all-time low since 2016, with nearly 40% of brands experiencing a decline.

"The whole is more than the sum of its parts," said Aristotle. This quote fits the amazing world of modern IT, where several intricate, interwoven, and intensely dynamic ecosystems come together. Today, every component, from applications and microservices to networks and databases, interacts dynamically. To ensure seamless operations, IT teams are expected to decode the language of these interactions: events and incidents.

During emergencies and illnesses, people expect intuitive healthcare services. When multiple tests and reports are involved, patients anticipate that the results will be available to their doctors instantly for quick diagnoses. Waiting for a paper copy of each test result is not feasible.