Jira Ops is a central hub for teams to more efficiently respond, resolve and learn from every incident. It brings together the most important aspects of modern incident management, including alerting, team chat, customer communications, and documentation.

Jira Ops includes the following for software and IT teams:

• Alerting - easily provide first responders the ability to raise a Jira Ops incident directly from the alert. Incident chat - automatically spin-up an associated Slack channel directly from the Jira Ops incident and take action by sending key messages to the Jira Ops timeline.
• Statuspage comms - keep your customers in the loop during downtime directly from an incident in Jira Ops.
• Incident timeline - quickly get key stakeholders up to speed on the incident without slowing the team down. Key events like alerting updates, important chat messages in Slack, and Statuspage announcements are automatically pulled into the timeline.
• Postmortems - learn and improve after every incident by pulling key timeline info into a postmortem document that's linked to your Jira Ops incident.
• Atlassian incident management handbook - steal our secret sauce and gain access to our best practices and our approach to modern incident management.