A year ago, I introduced a new Slackbot, fondly known as Donut, to PagerDuty. When I interned in San Francisco last summer, I was looking for ways to meet people who weren’t on my team, in my department, or even in the same office as I was. Randomly messaging employees in the Toronto office or on the Sales team seemed like a little much, even for someone like me, who enjoys taking occasional strides outside of her comfort zone.

We caught up with three Statuspage customers to learn how their teams come together for awesome incident response. Want to learn from more incident response teams or submit your own tips and stories for us to feature? Head over to our new HugOps hub.

It’s no secret that PagerDuty’s robust and ever-expanding integrations ecosystem and highly engaged partner community help drive value for our customers. In addition to updating existing integrations to keep up with new product features and adding new IT tool integrations, we’re busy working on new ways to connect our shared customers to unique solutions.

OpsLogix is happy to announce the latest update of the EZalert solution, version 2. It does a lot more than just closing alerts, in comparison to the first release of the solution.

An incident response process is a business process and should be treated accordingly. Because if your enterprise puts its incident response process on the backburner, the consequences could be severe.

Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, and candidly during an incident.

It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your partner hits you with a pillow in an attempt to wake you up. It worked. You groggily answer the call and hear your favorite robo-guy on the other end of the line.

You’ve just resolved an incident – congrats! High-fives and #HugOps all around.