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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Ensure Issues Reach The Right Person With Problem Reporting in OpsGenie

Think about the last time you or someone at your company found an error or technical issue with a critical system at work. Did you know immediately how to report that issue? Did you know who on the team was the right person to communicate the issue to? Often, employees have no idea how to answer these questions. They lack context and access to the right tools to take action themselves.

Mattermost Recipe: Handling Incidents with Mattermost and PagerDuty

Here’s the next installment in our Mattermost Recipes series. The goal of these posts is to provide you with solutions to specific problems, as well as a discussion about the details of the solution and some tips about how to customize it to suit your needs perfectly.